Still having trouble connecting

Hi I am still having trouble connecting to one of the controllers. I’ve tried everything suggested, I can’t get past the spinning cube no matter what I do. I really need to get the fixed before the Winter Lights Fest. Please help​:folded_hands::folded_hands::folded_hands:

Have you tried using /recovery after the IP? Update if you haven’t or use force update to repair.

Try using a different browser. I know it seems crazy, but in the last couple months I can only get Safari to connect about 20% of the time. But tried Edge and it connects every time.