Hey PB team!
I’ve been having issue loading the PB3 web interface since updating to 3.51. Safari and Chrome all have similar issues where the loading square spins and the page never loads.
I would greatly appreciate it if it could be resolved!
Hi @Jark ,
Try downgrading the firmware version. You can find previous releases files by searching for the release tag.
If that solves it, please let me know!
HI @wizard
I tried the V3.47/V3.60(https://forum.electromage.com/t/beta-release-community-patterns-pixelblaze-integration/3891) firmware, but it is still on the loading page.
Then I want to upgrade to V3.47 again, but the error occurred during the upgrade(Unable to write ro tmpfile), and now every time I open 192.168.4.1, it is on this page
@wizard If there is no other way, can you provide a .bin file that can be downloaded to the chip?Thank you!
It sounds like something is causing intermittent wifi issues, and you don’t have a solid connection. This could be power related, dirty power can interfere with wifi. Weak or aging power supplies can do this. I’d try disconnecting LEDs, a different power supply or power just the PB from USB.
Keep trying the update (or a force update to repair), it should succeed eventually. Sometimes the filesystem has issues when nearly full, and a few attempts can help clear that up.
Usually the spinning cube with a message like that means it loaded the app, but is having trouble making the websocket connection.
@wizard
I tried a better power supply and used a forced upgrade, but the same exception still occurred. I also deleted some files, and the memory returned to 800K. Are there any other methods I can try?
Thats odd, can you send back what you get from the /list URL?
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/seg | 1 |
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For plan B you could try to continue with what @wizard recommended - downgrading the firmware. I use a lot of PB’s and some have strange things happen. I believe in my case it’s when they get updated with poor wifi connectivity, or max out the storage and get updated. Yours might not be the same, but I’ve done this on approx. 8 so far with success. Some that I had on my desk that I thought were done for.
I downgrade to 3.18 (you’ll have to use /update instead of /recovery) and then work my way back up to the present. If I have trouble getting past a certain firmware, I go back and use the PB for a bit. I load patterns, edit patterns, adjust settings, power cycle and make sure everything persists and works properly. Then I continue advancing firmware again. I only do this when nothing else will work, and so far it’s worked great.
The PB’s I have take a beating from weather extremes(installed outside), user abuse, network issues, power outages, abuse from an App bug and they still keep going.
@mnielsen
HI
I have tried downgrading the firmware to V3.30/V3.47, but the issue remains the same. Could you send me the V3.18 file? I would like to try downgrading to V3.18. Thank you.
Looks like there are 252 patterns in there. It’s possible that the filesystem isn’t handling this well. I’d try deleting a bunch of them. You can download them first (they are fetchable via url), and put them back if needed.
I wouldn’t downgrade to anything as old as 3.18.
I would go with plan A, reduce the amount of patterns and go from there.